Refund and Cancellation Policy

Recurring billing

Pulse and Apex renew automatically each month or year at the amount displayed before checkout. There is no paid free trial unless a specific promotion expressly states otherwise.

Cancel online

Sign in, open Account, and select Manage billing. Stripe or PayPal will show the subscription and cancellation control. Cancellation is effective at the end of the current paid period, and you retain access until then. Save the provider confirmation for your records.

Refunds

Subscription charges are generally non-refundable and unused time is not prorated. We will review duplicate charges, unauthorized charges, technical billing errors, and refunds required by applicable law. Contact support@jbot-trader.com with the account email, provider, charge date, and reason. Do not send card or bank numbers.

Plan changes

Provider checkout shows the price before a new plan is approved. A change may create a new subscription; cancel any superseded subscription in the billing portal to avoid overlapping renewals. Automated in-place upgrades and downgrades will be introduced only when proration is shown clearly before confirmation.

Payment disputes

Please contact support first so we can investigate promptly. This does not limit a legal right to dispute an unauthorized charge with your payment provider.